FREE SHIPPING in Canada on Orders over $199 (excluding aquarium tanks, stones and heavy products)

Order Cancellation Policy

While we understand that orders might need to be changed or cancelled sometimes, we are unable to do it free of charge after a certain point. Once the order is placed online by the customer, we incur irreversible fees. Therefore, we need to strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, you will be assessed a 7% cancellation fee before credit is issued.

If you cancel your order AFTER it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return with all applicable fees.